Frequently Asked Questions
1. Do I need a PayPal account to buy your courses?
You do not need to have a PayPal account to buy our courses, you can use a regular debit or credit card to pay. We use PayPal as our payment gateway which means the payment processing is handled on their site for security and ease.
2. How quickly can I get started?
Our system is virtually instant, once your payment is received you’ll be able to access your courses, so you can sign up whenever you want too; weekdays, evenings, weekends, even during holiday times.
3. How long should I allow for my training?
Our courses vary in length and people’s abilities and knowledge vary too, so it’s impossible to be specific, but as a guide we recommend two to eight hours per course.
Clearly it’s not ideal to focus your training into one long session as knowledge retention may become an issue. So we use automatic bookmarking which means you can take breaks and pick up again where you left off, so you can break courses down into smaller sessions if you like. However, please note exams must be completed in one session.
4. What if I don’t pass first time?
Great news, all resits are free. If you don’t pass then you can still return to the training notes to brush up on your knowledge.
5. How long will my courses be available to me?
All CCO courses remain available to you for 12 months or until you pass (whichever comes first).
This is a great way of saving you money as you can buy several courses at once and qualify for our multi-course discounts, this then allows you to hold the training isn’t due yet on your account until such time as you need it.
6. I’m not a computer ‘whizz’, will I be able to do online training?
We appreciate everyones PC knowledge is different so we have designed our site and our courses to be pretty straightforward to use which means you should only need basic computer / keyboard skills.
If you do need help selecting the right courses or help with any other pre-sales enquires then simply use our online chat function (the tab at the bottom of the page), and our qualified team will be pleased to assist you. We’re usually around for the online chat during UK office hours - but if we’re not drop us an email to firstname.lastname@example.org and we’ll get back to you.
7. How do I get my certificate when I pass?
When you successfully complete your end of course exam you will be able to download your unique serialised certificate as a PDF. Simply save this to your computer and print it off whenever you need it.
8. Can I buy courses for another person?
You can buy for someone else, please just make sure you sign up using their name as that will be the information we need to use for the certificates at the end - but obviously you will need to use your personal information for the payment stage.
9. Can I buy courses for several people?
You can buy courses for several people and there are two methods of doing this:
i. You can either follow the process as if you were buying for another person (see above), but you will need to repeat the buying cycle for each new persons course requirements.
ii. Or, if you’d prefer, just contact us about our Volume Purchase Plan (VPP). Our VPP is where we can electronically invoice you and upon payment we then issue coupon codes which you pass to your colleagues. Your colleagues then use the coupon codes to access our courses and get started. The advantage of this method is the individual enters their own details, which is far easier for the program manager. This method works well for clients with rolling training requirements too as you can simply call or email us to request more codes.
Depending upon your specific needs, if you contact us during UK office hours we can usually have your VPP set up and running in around an hour, which is great if you need a ‘just in time’ training solution.
10. I've paid but my course hasn’t shown in my account?
Our system is virtually instant, once your payment is received you should be able to access your training. However due to the nature of the technology in rare instances there may be a delay. If so, please allow up to 30 minutes for your courses to be added, if after 30 minutes you are still having issues please contact us. During UK office hours simply use our online chat or call us on +44 33 0001 1246, or email email@example.com. Please note online chat or telephone support are not available outside UK office hours.
11. Which EWIS course should I buy?
EWIS (Electrical Wiring Interconnection Systems) is mandatory training which must be refreshed every 24 months. There are eight target groups which provide different levels of content depending upon your trade and qualifications as follows:
EWIS for Target Groups 1 and 2 (combined course)
This training is for qualified staff who perform wiring systems maintenance e.g. avionics skilled workers or technicians cat B2. Includes staff who perform EWIS inspections (but not maintenance) e.g. inspectors / technicians cat B1/B2.
Please note our online courses for EWIS Target Groups 1 and 2 do not include the Module G Connective Device Repair (Practical).
EWIS for Target Group 3
This training is for qualified staff performing electrical / avionic engineering on inservice aeroplane i.e. personnel who are authorised to design EWIS installations and / or make modifications and repairs to (e.g. electric / avionic engineers).
EWIS for Target Group 4 and 5 (combined course)
This training is for qualified staff performing general maintenance / inspections not involving wire maintenance (LRU change is not considered wire maintenance) i.e. personnel who perform maintenance on aeroplane that may require removal / reconnection of electrical connective devices (e.g. inspectors / technicians cat A or B1), or personnel who are authorised to design mechanical / structure systems installations, modifications and repairs, or personnel who are authorised to plan maintenance tasks.
EWIS for Target Groups 6, 7, and 8 (combined course)
This training is for other service staff with duties in proximity to EWIS i.e. staff members are personnel whose duties would bring them into contact / view of aeroplane wiring systems. This would include, but not be limited to: aeroplane cleaners, cargo loaders, fuelers, lavatory servicing personnel, de-icing personnel, push back personnel, as well as Flight Deck Crew e.g. pilots and flight engineers and Cabin Crew.
12. I have another question that you've not addressed here.
We’ll be more than happy to help you - to get in touch during UK office hours simply use our online chat or call us on +44 33 0001 1246, or email firstname.lastname@example.org at any another time. We’ll do our very best to respond in a timely and professional manner.